Returns & Refunds

1. Introduction

At Ahoy, we care about your experience with every order. Because our products are food items, returns are handled with care — but we always aim to be fair. This policy explains when you can request a return or refund, and how we handle situations if something isn’t right with your order. If there’s any issue, just reach out to us — we’ll do our best to make it right.

2. Returns

Due to the nature of food products:

The product is damaged
The wrong item was delivered

Report within 24 hours.

3. Refunds

Depending on the case, we may offer:

Replacement
Store credit
Refund

4. Not Eligible

We do not accept returns for:

Opened or used products
Change of mind

5. How to Request

Order number
Photo of the product
Description of the issue

We’ve got you — if something’s wrong, we’ll fix it.